in the old movie Miracle on 34th StreetMacy’s Santa sends customers to Gimbels’ rival store for products Macy’s doesn’t have. After an outcry from management, it then turns out that …
Whatever happened to customer service? Read More“Hey, Joe, your service stinks. Get this kid a chocolate milkshake.” Those are the words I heard as a kid on my first trip to an ice cream parlor near …
Who Decides Good Customer Service? Read MoreWe often hear people say that to truly enjoy being a business owner we need to be authentic. We also hear that customers and clients will flock to us when …
Customer Service and Your Authentic Self Read MoreShowing empathy to customers takes more than words, it also takes imagination. It’s not enough to utter a few well meant clichés, hoping this will placate an upset or angry …
Empathy Statements for Customer Service Representatives Read MoreCustomer service is a major aspect of the business. Without it, or if it is severely lacking, the business will end up with a bad reputation and a declining customer …
How to take customer service to the next level Read MoreAre you ready to learn how to keep every guest happy? It starts with making sure that your managers are thoroughly trained in every position within your restaurant. They need …
Customer Service Tips – How to deal with angry customers Read MoreImagine a romantic relationship without communication! How does one accomplish this feat? Impossible, you say? Relationships of all kinds require effective communication on multiple levels. This generalization extends to business …
Customer service requires effective communication Read More